Chat

Use the signature chat feature to have the agent's name appear in the chat

Learn how to use the automatic replies tool

Feel free to take inspiration from our selection of the best automatic replies for businesses.

Learn how to configure and distribute workload with automatic chats assignment tool

Learn how to use and optimize the AI assistant features

Learn how to leverage the AI Copilot to improve your customer service

Learn how to search chats by label name

Learn how to search chats assigned to a specific user

Direct URL links to externally reference parts of the web application

Learn how to schedule messages on a specific date and time from the chat

Learn how to use and how chat filters works

Improve your team's productivity by using keyboard shortcuts in the chat

Improve your productivity and expressivity by using emojis shortcuts